Frequently Asked Questions

How can I contact ecomBandit?

You can email us at info@ecombandit.store and our customer service team will be happy to help you with whatever you need.

Do you ship worldwide?

Yes, we ship worldwide.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, and AMEX).

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time during holidays and sale seasons. We process orders Monday through Friday. Orders are processed within 1 to 3 business days from the order date and shipped the day after the processing day. We do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 1 and 2 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details, please contact your local customs office.

How do I return an item?

Please contact us at info@ecombandit.store to start a return.

What if the item(s) I received are defective, incorrect, or damaged?

Please contact us at info@ecombandit.store if you received merchandise that is incorrect, missing, or defective. Include your order number, photographs of the item(s), and all related references upon receiving your package, and we will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds are credited to your original form of payment. If you paid by credit or debit card, refunds are sent to the card-issuing bank within 7 to 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with any questions about when the credit will be posted to your account.

If you haven't received your credit yet, contact your bank or credit card company, as it may take some time before the refund is posted to your account.